This article presents an executive overview of the article "Business Process Change: A Study of Methodologies, Techniques and Tools," by William J. Kettinger, James T. C. Tend and Subashiah Guha.
This study compares traditional and nontraditional training techniques with regard to computer related training. Its purpose was to determine which training methods could best be utilized in computer related training to maximize a trainee's retention of material and transfer of learning. A field experiment was conducted using two hundred members of active duty US. Naval Construction Battalion as subjects. Evaluation of trainees included a pre-training screening, post-training evaluation (immediately after training), and a follow-up session (four weeks after the post-training session) utilizing previously validated instruments. Training treatments included instruction (lecture), exploration (independent study), and a nontraditional technique— behavior modeling (an enhanced combination of the other two methods). Performance outcomes were operationalized using hands-on task performance and comprehension of the computer system as dependent variables. End-user satisfaction with the computer system was also measured. Two covariates, cognitive ability and system use, were also introduced into the study. The use of hands-on training methods, especially behavior modeling, resulted in superior retention of knowledge, transfer of Learning, and end-user satisfaction. Cognitive ability failed to be a good predictor of trainee success but a connection was established between training methodology, system use, and end-user satisfaction